FAQs
For Customers
What is PICK.A.ROO?
PICK•A•ROO is more than just a food & grocery app. #WeAreMore affordable, reliable, convenient, and much more! Discover something new with every click and have fun with every pick. There are hundreds of brands to browse through, from food, groceries, medicine, gadgets, home & kitchen, mom & babies, and so much more! Users of the app can easily add items from various brands, checkout in one go, and we’ll deliver in as early as just one hour!
Where can I download PICK•A•ROO?
PICK•A•ROO is available for download through the App Store, Google Play, and pickaroo.com.
Sign up to our mailing list to be the first to hear the latest news, announcements, and promos from PICK•A•ROO. You can also follow us on social media for real time updates through the following accounts
For Merchants
How does the service work?
Each shop has its own page where they can promote their products or services.
We have a dedicated local customer service team that are fluent in both English and Filipino to help make transactions easy.
How do I join?
Interested merchants can send their inquiries to ask@pickaroo.com. To maintain the highest standards, you may be asked to comply with PICK•A•ROO requisites such as BIR Registration, deliverable items, consistent supply, approved packaging, among others.
What is the merchant process?
From setting up your shop to providing you with the right data, PICK.A.CREW will be there to support you. We’ll get you on board in six easy steps, here’s how:
Step 1: SIGN UP
Sign up and submit all requirements
Step 2: SET UP SHOP
Or PICK.A.CREW will set up your shop.
Step 3: GET TRAINED
We will train you and your team
Step 4: GO LIVE
Your shop will go live.
Step 5: GET INSIGHTS
We will analyze data and insights.
Step 6: CREATE MARKETING PLAN
We will create a marketing plan for you.
For Riders / Shoppers
What are the requirements of a PICK•A•CREW rider?
A rider must be at least 18 years old, male or female, with a valid driver’s license. They must know their way around Metro Manila. Submit a clear scanned copy of the following to ask@pickaroo.com:
CV or Biodata
NBI or Police Clearance
Driver’s license
OR/CR of motorcycle owned
OR authorization from motorcycle owner with OR/CR
If the motorcycle is newly bought, a deed of sale or proof of purchase is needed.
What are the requirements of a PICK•A•CREW shopper?
A shopper must be at least 18 years old, male or female, and should know how to shop for products and do groceries, including skills in picking fresh goods. Submit a clear scanned copy of the following to ask@pickaroo.com:
CV or Biodata
NBI or Police Clearance
Valid ID with photo and residential address
How do I apply as a rider or shopper?
Interested riders and shoppers can email their inquiries to ask@pickaroo.com.
Media Inquiries
For quotes, interviews or other media requests, please email pr@pickaroo.com